Introduction

DialPlus is an application that enriches the traditional phone call experience by providing dynamic, relevant visual information about the called or calling party after the call. DialPlus makes it easy for users to engage in mobile social networking and to get information about a business they're calling, such as directions, hours of operation and reviews. You'll have these rich experiences by simply doing what you've always done: making and receiving phone calls.

Once you have downloaded and installed the DialPlus application, you will be asked to register. You will then be given the opportunity to link social networks to your Dialplus account. After completing these steps, the application will run in the background on your phone. You are also able to change links to your social networks, as well as change settings for showing Smart Results, by opening the application at a later time. SmartResults are automatically presented in the browser when a call is made or received. SmartResults can also be requested "On Demand" from the Addressbook, Recent Calls and Dialer (depending on the phone). You can view previous SmartResults from the browser History; SmartResults can't be viewed from the DialPlus application.

General Help

Q: Which handsets can I get DialPlus on?
A: Check the DialPlus website (www.dialplus.net) to see the list of supported handsets.

Q: Can I receive a phone call when I'm using DialPlus?
A: Yes. DialPlus does not interfere with receiving calls while you are viewing SmartResults or using the downloaded application.

Q: Can I see SmartResults without making a phone call?
A: Yes. This is called SmartResults "OnDemand".

1. First, by launching your device's Contacts or Address Book application, highlighting the Contact of interest, selecting the Options softkey (or pressing the menu key) and then selecting "DialPlus SmartResults".
2. Secondly, after entering a phone number in the dialer of your phone, you can also get SmartResults by selecting the Options softkey (or pressing the menu key) and then selecting "DialPlus SmartResults".
3. Lastly, through the recent calls list you can access SmartResults by, selecting the Options softkey (or pressing the menu key) and then selecting "DialPlus SmartResults".

Features may vary by device.

Q: How do I report problems with DialPlus or contact DialPlus?
A: Email DialPlus customer service at: help@dialplus.net. Customer Service will reply to your email within 48 hours.

Q: I can't see anything when I make or receive a call.
A: Please make sure you enable cookies and javascript in your browser options. Also check to see if the DialPlus application is still running. Go to your application screen and launch DialPlus again.

Q: The web browser opens when I click on some menus or links within the DialPlus application. Is this behavior normal?
A: Yes, it's normal. Those menus or links are convenient shortcuts that send you to commonly accessed pages.

Q: SmartResults load in the web browser. Is this behavior normal?
A: Yes, it's normal. SmartResults load in the web browser because the rich SmartResults content is best viewed in a web browser.

Q: I love the product and want to share it with my friends, is there an easy way to do this?
A: Yes, you can send your friend the SmartResults pages for any business. From the SmartResults page, click on the Share link in the navigation, then enter the phone number to send the pages too. In addition to sharing the information you send, if your friend has a device supported by DialPlus they will be able to download DialPlus.

Profile and Settings

Q: Can I change when to show SmartResults?
A: Yes. You can change settings to show or not show SmartResults for Incoming, Outgoing, Ignored/Missed Calls or specify a number. From your phone application screen, launch DialPlus by clicking on the icon. Select Settings, uncheck the options or go to the Blocked Numbers section to specify a number to not show SmartResults.

Q: Why do I have to link a social network like Facebook, MySpace, or LinkedIn?
A: Your experience will be greatly enhanced if you have these accounts linked up with DialPlus because you'll be able to see the social network profiles of people you're calling.

Q: I don't have any of those social networks can I still use DialPlus?
A: Yes. You can use DialPlus to view SmartResults for businesses even if you don't have any social networks linked to your account.

Q: I didn't have a social network account when I signed up for DialPlus but do now, where do I go to add it?
A: You can add social network accounts by launching the DialPlus application from your phone and select My Social Networks to add supported networks.

Q: I didn't have a social network account when I signed up for DialPlus but do now, where do I go to add it?
A: You can add social network accounts by launching the DialPlus application from your phone and select Settings->Link Social Networks to add supported networks.

Q: Do you plan to add more social networks in the future?
A: Yes. We're constantly adding more content and social networks so check back often in your settings from the application and SmartResults.

Q: Can I delete my DialPlus account?
A: DialPlus can be removed from your phone by deleting the application. If you wish to have your DialPlus account removed from our servers, email DialPlus at help@dialplus.net

Privacy

Q: Does DialPlus share my personal information with anyone else?
A: DialPlus will never share or sell your information with or to another party. To learn more about the DialPlus Privacy Policy you can read it on our website at www.dialplus.net

Data and Cost

Q: What does it cost me to use DialPlus?
A: DialPlus is a free service. However, standard rates for data and messaging apply per your Calling Plan.

Q: Do I need to have a data plan to use DialPlus?
A: Yes. To use DialPlus you must have a data plan.

Q: Does using DialPlus use my minutes from my Calling Plan?
A: No. DialPlus uses data to access the mobile web, but does not use your minutes.

Windows Mobile

Q: I'm using Window Mobile 5 SmartPhone and it's telling me that I need to upgrade to the latest .NET Compact Framework. What should I do?
A: Windows Mobile 5 users need to install the .NET Compact Framework 2.0 on their devices. To install, please go to Microsoft's website to download it your PC, and then follow the instructions to install it on your phone from your PC.

BlackBerry

Q: When I make a call nothing happens or something happens but it doesn't look right. What's going on?
A: Your browser may not be setup correctly.

Turn on Data Services (Options -> Mobile Network -> Data Services)
Launch the Browser and open Browser Options (Browser -> Browser Options)
Choose General Properties; Make sure the Default Browser is "Internet Browser"
Select Save Options
Choose Browser Configuration
Check Support JavaScript
Check Support HTML Tables
Use foreground and background colors
Use Background Images
Support Embedded Media
Support Style Sheets
Show Images: On WML & HTML Pages
Emulation Mode: Blackberry
Content Mode: WML & HTML
Select Save Options

Registration and Login

Q: I forgot my password. What do I do?
A: During DialPlus Login, if you forget your password select "Forgot your Password" from the login page and follow the instructions there to retrieve it.

Troubleshooting

Known Issue: When other applications crash, such as Google Maps, your phone may force all non-native applications to close and will close DialPlus as well. Simply restart DialPlus by opening it again from the list of programs.

Q: I'm seeing a "Session key invalid or no longer valid" error message in my browser. What should I do?
A: You should clear your browser cookies and re-login when prompted.
To clear your cookies in Internet Explorer Mobile, open your browser and select Menu -> Tools -> Options -> Memory -> Cookies and select Clear.

To clear your cookies on a BlackBerry device, select Menu -> Options -> Cache Operations and select to Clear the Cookie Cache.

Q: How can I stop the DialPlus application from running?
A: On Windows Mobile from within the application, in the Menu, select "Quit". The On Demand functionality will still be available and will work as usual even when the application is not running.

On Blackberry, from within application, in the Menu, select "Quit". The On Demand functionality will not be available when the application is not running.

Q: How can I remove DialPlus from my phone?
A: DialPlus can be removed from your phone by uninstalling the application.

Q: On my Blackberry why am I not getting SmartResults for phone numbers that are in my address book?
A: Check your settings to ensure that DialPlus is not blocked from your user data. From main menu go to Options/Settings and select Advanced Options, then select Advanced Options, then select Applications. From the list of applications, highlight DialPlus, and select Edit Permissions from the menu. Here you should Allow all User Data, or expand the User Data option and ensure that PIM is set to Allow.
On certain phones, SmartResults may not display when the keypad is locked. Unlocking the keypad will allow SmartResults to display as expected.

Q: Why isn't the On Demand feature working on my phone?
A: Some phones do not support the On Demand feature just yet. If you have a Blackberry phone, make sure that your phone list view is set to "Call Log". To do this, from the Calls List go to the Options menu -> General Options -> Phone List View and make sure it says "Call Log".